Last Day to Order for Christmas Delivery is 12/14
Last Day to Order for Christmas Delivery is 12/14
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Shop Policies

Payment

This shop accepts Visa, Mastercard, AMEX, Discover, and PayPal. California residents pay sales tax.

Shipping

All items ship from California. Domestic orders are shipped via USPS First Class (Delivery within 1–5 days) and international orders are shipped via First Class Air Mail. If you need expedited shipping, please contact me before placing your order.

All original artwork & resin figures are shipped via USPS Priority Mail and are insured. International orders are shipped via First Class Air Mail unless Priority International is requested.

Most orders are shipped the same day they are placed or within 3 days (at the latest).

When checking out, please make sure your shipping address is correct. I am not responsible for lost packages due to incorrect addresses.

International Orders: Import duties, taxes, and customs clearance fees are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Prints and cards are shipped flat in rigid mailers.

Print-On-Demand items are printed, fulfilled, and shipped by Printful —my third party printing partner located here in California. Please allow 2-7 days for these items to be printed and ready to ship.

Returns & Exchanges

I accept returns and exchanges on all knitted items in unworn condition within 14 days of delivery. You must email me at hello@nelliele.com prior to sending an order back. All sales final on all other items with the exception of items that have been damaged in shipping.

Etc.

Should your order arrived damaged, please contact me immediately and we'll work it out.

Please be aware that colors on screen may vary slightly in real life due to monitor settings.

For all inquiries feel free to email: hello@nelliele.com.